Below are some general guidelines for shipping packages to and from Hyatt Regency Jacksonville. Due to the nature of the business, the hotel receives a large volume of boxes. Hotel asks your assistance by strictly adhering to shipping & receiving policy. This will allow hotel to efficiently deliver boxes and packages for attendees.

The following pricing and rules apply to all boxes shipped to the hotel:

  • Letter, package or envelope (next day) FREE
  • Small Box (9 lbs. or less ) $8.00
  • Medium Box (10 – 49 lbs.) $12.00
  • Large Box (50 lbs. or more) $30.00
  • Display cases/hard cases w/wheel $50.00
  • Pallets $150.00
  • The Hotel is not responsible for perishable items.
  • A labor charge will be assessed if the Hotel’s assistance is required in unloading vehicles and/or moving items to storage areas.
  • The Hotel must be advised if there are any items weighing over 100 lbs. that will be displayed in any function room or area.
  • All shipments should be received no sooner than 3 days prior to the conference.



Labeling on your packages should include:

ATTN: YOUR NAME (attendee from your company) / Company Name*
Prime Advantage Spring Conference 2017 / April 18-20, 2017*

c/o Hyatt Regency Jacksonville
225 East Coastline Drive
Jacksonville, FL 32202

*Information is mandatory 

Please DO NOT put Hotel Representative/Contact name on packages.


Due to limited storage space, hotel requests your notification of any materials to be shipped prior to your arrival. 

All shipments should be received no sooner than three business days prior to the conference. Your packages will be held in the Package Room until pickup or delivery. 

For deliveries to guest rooms or meeting space, please allow 45-60 minutes delivery time. Pallets of materials may require higher delivery times. The package recipient must be present to accept delivery. Packages will not be left in an unattended space and will be returned to the Package Room until arrangements are made for re-delivery. 

Exhibitors shipping packages participating in your event will need to provide credit card information prior to obtaining their package(s). 

Following your event, the Package Room can provide pickup service from your guest room or meeting space with a 45 minute advance notice during regular business hours . Handling fees for all incoming and outgoing packages are based upon weight. 

Return packages at conclusion of event: 

The Convention Services Staff will take all taped and labeled packages from the meeting room to the shipping dock. Please have labels ready to expedite this process. If you need to print labels, you may do so at the FedEx Office/Business Center located on the 3rd floor. 

The Hotel does NOT have daily pickups from UPS. Guests must schedule pickups for UPS.

Package Room business hours are 8:30 AM - 5:00 PM, daily (Monday – Friday). 

Special accommodations can be made for service beyond the normal business hours. Contact Event Planning Manager for information.


Questions? Please contact: 

Susan Wiley, CMP
Event Planning Manager



625 North Michigan Avenue
Suite 1200
Chicago, IL 60611-4521

Phone: 312-573-1111
Toll Free: 888-832-4252