Below is a general guideline for shipping packages to and from Hyatt Regency Indian Wells Resort & Spa. Hotel asks your assistance by strictly adhering to shipping & receiving policy. This will allow hotel to efficiently manage shipping/receiving and material handling for all attendees.

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When shipping packages to the Hyatt Regency Indian Wells Resort & Spa the following information must appear on each box:

Any materials being sent to the Resort must be marked as follows:

  1. Complete Return Address
  2. Hold for Arrival – ATTN: Guest (attendee from your company)’s name, group name
  3. Number of Boxes (Example: Box 1 of 2)
  4. Address as follows:



Labeling on your packages should include:

ATTN: Name of attendee from your company/Your company name
Prime Advantage Fall Conference 2017

Hyatt Regency Indian Wells Resort & Spa
44600 Indian Wells Lane
Indian Wells, CA 92210

*Information is mandatory; Please DO NOT put Hotel Representative/Contact name on packages.

Special arrangements must be made for receiving any equipment, goods, displays or other materials, which will be sent, delivered or brought into the Resort. (This excludes delivery of any food or beverage items that are also sold or furnished by the Resort. The Resort will not accept delivery of such items.) Failure to do this may result in deliveries being refused or materials being unavailable when required.

The Resort ’s receiving entrance is open from 9am to 3pm Monday through Friday. Advance arrangements must be made through the Catering Office for weekend deliveries. Current package handling/delivering fees are $5.00 per box per movement, $25.00 per case per movement and $100.00 per pallet per movement.

The above charges are in addition to any freight company fees.

These processing charges cover the receiving, storage (no more than 1 week) and delivery of your packages to the meeting room.

Handling charges may apply. The Resort does not accept any liability for equipment, goods, displays, or other materials that arrive unmarked, damaged or fail to arrive at the Resort. The Group is responsible for insuring its property for loss or damage.

Storage is very limited. Packages should not arrive more than one week prior to your arrival date and must be removed within 3 days of the end of your function. Please feel free to contact your Catering/Convention Services Manager for additional information regarding Shipping and Receiving.

NOTE: Certain restrictions apply for Priority Delivery to the desert region. It is advised to confirm with your carrier prior to sending packages.


Return packages at conclusion of event:

The Shipping/Receiving Staff will be in the one-on-one meeting room to assist you to arrange your returning shipment on Thursday, November 9 after lunch. Please make sure all your boxes are securely taped with pre-printed labels on each box. The hotel does not have FedEx or UPS stores, shipping/receiving dept. will assist with all FedEx/UPS shipments.

Questions? Please contact:

Jason Van Pelt
Senior Event Planning Manager

Bob Colson

Using Innovative Expo for your shipping:
Innovative Expo (booth provider) also offers shipping and meeting material handling service. If you wish to use Innovative Expo freight service, please download the service kit here to review details. 

Download Service Kit


840 Crescent Centre Drive
Suite 600
Franklin, TN 37067

Phone: 866-875-3299